What counts as a successful search when users rarely tell you?
Clicks, reformulations, and zero-result rates are indirect; pick the signal before optimizing.
Search & Discovery. Site search, catalog search, document and knowledge search.
This scenario is an outline for now — enough to start from the product problem and find the right kits. A full framework, like the one for Recommendations & Personalization, may follow.
Clicks, reformulations, and zero-result rates are indirect; pick the signal before optimizing.
A confident wrong result costs more trust than an honest "nothing found" with a next step.
Navigational searches need one right answer; exploratory ones need a good set.
A scenario is the product problem and the decisions it raises. Kits are reusable system-building workflows — one scenario draws on several, and each kit serves several scenarios.